1. Service Tenet

"Refined technical support, warm and thoughtful service" is Ningbo Shikang’s corporate culture. Our company sets up a professional technical team, providing technical support and service for users, helping users to choose and use the product correctly, and troubleshooting in time for the users. At the same time, through the extensive collection of after-sales service in a variety of malfunctions, problems, opinions and requirements and other information, our company is aimed to constantly improve our design, manufacturing and service, to provide users with quality products and services.

2. Product Commitment

1)The quality shelf life of the product is one year after delivery.

2)The company has carried out quality inspection of the parts purchased strictly.

3)The company guarantees that the equipment provided is completely new and unused, has passed strict factory performance test and quality inspection. Our company ensures that the equipment is in conformity with the quality, specification and performance requirements stipulated in the bidding documents and properly installed, which can operate safely and reliably under normal operation and maintenance.

3. Service Content

1)The provisions of the contract quality guarantee period, for any damage, defect or malfunction of the equipment caused by the defects in design, materials, manufacturing and outsourcing ancillary components, the company is responsible for free repair or replacement of defective equipment, in order to achieve the technical requirements.

2)After the quality guarantee period, the company is obliged to provide paid lifelong maintenance for equipment.

3)The company guarantees timely response to the user’s maintenance needs after receiving complaints from users.

4. Establishing user files and improving product quality

In addition to collecting, processing and tracking of user complaints, the company’s customer service department also makes users visit plans, which actively and regularly ask users the service conditions of the purchased products and improvement suggestions for products. Meanwhile, the company establishes user archives aimed to provide the basis for improving the quality of products and services.

5. Service Directory

The customer service department of the company has a service hotline, which is accepted by professional engineers to ensure that the users receive technical support and service in the process of using the equipment. For the complaints for equipment failure, the company guarantees timely response to the user’s maintenance needs after receiving complaints from users. No matter when and where, the company will guarantee users to solve the problems existing in the equipment in the fastest speed.

Service Hotline: 0574-62611368